Workplace Personal Assistance References

The California Department of Social Services All County Letter No. 04-43 (ACL 04-43) describes how In-Home Supportive Services can be used in the workplace. For more information see DB101’s section on IHSS.

The Institute for Community Inclusion (Boston, MA) provides Bobby Silverstein's valuable Policy Brief entitled The Applicability of the ADA to Personal Assistance Services in the Workplace.

Tech Connections is a one-stop resource for information on Assistive Technology (AT) designed to accommodate people with disabilities in the workplace and during everyday life activities. Fact sheets on assistive technology and job accommodation case studies are included.

Employment and Employment Policy Resources

The Job Accommodation Network (JAN) is a free consulting service designed to increase the employability of people with disabilities by: 1) providing individualized worksite accommodations solutions, 2) providing technical assistance regarding the ADA and other disability related legislation, and 3) educating callers about self-employment options.

In California, the Department of Rehabilitation (DOR) works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living and equality for individuals with disabilities.

National Collaborative on Workforce and Disability for Youth assists state and local workforce investment systems to better serve youth with disabilities. The website has a newsletter, a database on promising programs and practices in the workforce development system, and a listing of events, resources, and publications on topics surrounding youth with disabilities.

Social Security Disability Programs

The official website of the Social Security Administration (SSA) offers comprehensive information on SSA, including frequently asked questions, contact information, service and benefit descriptions, news articles, and legislative information.

Use the Social Security Office Locator to find your local Social Security office.

SSA offers a thorough reference to Social Security program rules.

SSA has an online Benefits Planner Service that assists individuals with planning their financial future by providing estimates of retirement, disability, and survivor benefits.

The Social Security Administration's Red Book is a complete overview of Social Security's disability programs and work incentives.

A Social Security PASS specialist can advise and provide information on the SSI Plan to Achieve Self-Support (PASS) program.

Social Security Area Work Incentive Coordinators (AWICs) offer services and information on employment support programs for people with disabilities who want to start or continue working.

Social Security holds regular Work Incentive Seminars (WISE) to supply SSI or SSDI recipients with information on different choices to help them go to work for the first time, return to work, or reach other employment goals. Seminars include information on SSA's Ticket to Work program as well as other work incentives. To register, click here.

Getting Help with your Benefits

To find an expert who can provide help with your benefits, visit the DB101 Find an Expert page. For questions about work and your Social Security benefits, you can call the Ticket to Work Help Line at 1-866-968-7842 / 1-866-833-2967 (TTY/TDD).

Community Based Organizations

Various community-based organizations provide staff to work with people concerning a range of options on state, federal, public, and private health and income programs. Counseling about benefits, as a community service, is an emerging field of expertise with different levels of services available. Some organizations may work with specific populations while others work with individuals with any type of disability.

Goodwill Industries services range from personal evaluation and office skills training to career counseling, childcare, and transportation. Some of these centers conduct Benefits Planning Assistance and Outreach for Social Security and Medicare beneficiaries related to work activity.

Goodwill IndustriesFind locations at, or by calling (voice) 1-800-466-3945.

California Foundation for Independent Living Centers logoThe California Foundation for Independent Living Centers lists centers serving individuals with all disabilities. Many of these centers conduct Benefits Planning Assistance and Outreach for Social Security and Medicare beneficiaries related to work activity. Most independent living centers can refer callers to local benefit program information if they do not have these services.

Find the list of independent living centers at, or by calling (voice) 1-916-325-1690 or (TTY) 1-916-325-1695.

The California Department of Public Health's Office of AIDS lists 1,300 organizations providing HIV/AIDS services throughout California. Some of these organizations offer case management, benefits planning, and benefits counseling services that can include assistance with public and private benefits programs. You can search the list online, or call (voice) 1-800-367-AIDS (2437) or (TTY) 1-888-225-AIDS (2437).

Disability Rights California provides representation for consumers of public programs who are disabled. Website publications include topics on health care, benefit programs, and In-Home Supportive Services.