Getting Help with your Benefits

To find an expert who can provide help with your benefits, visit the DB101 Find an Expert page. For questions about work and your Social Security benefits, you can call the Ticket to Work Help Line at 1-866-968-7842 / 1-866-833-2967 (TTY/TDD).

Community Based Organizations

Various community-based organizations provide staff to work with people concerning a range of options on state, federal, public, and private health and income programs. Counseling about benefits, as a community service, is an emerging field of expertise with different levels of services available. Some organizations may work with specific populations while others work with individuals with any type of disability.

Goodwill Industries services range from personal evaluation and office skills training to career counseling, childcare, and transportation. Some of these centers conduct Benefits Planning Assistance and Outreach for Social Security and Medicare beneficiaries related to work activity.

Goodwill IndustriesFind locations at http://www.goodwill.org, or by calling (voice) 1-800-664-6577.

California Foundation for Independent Living Centers logoThe California Foundation for Independent Living Centers lists 28 centers serving individuals with all disabilities. Many of these centers conduct Benefits Planning Assistance and Outreach for Social Security and Medicare beneficiaries related to work activity. Most independent living centers can refer callers to local benefit program information if they do not have these services.

Find the list of independent living centers at http://www.cfilc.org, or by calling (voice) 1-916-325-1690 or (TTY) 1-916-325-1695.

The California Department of Public Health's Office of AIDS lists 1,300 organizations providing HIV/AIDS services throughout California. Some of these organizations offer case management, benefits planning, and benefits counseling services that can include assistance with public and private benefits programs. You can search the list online, or call (voice) 1-800-367-AIDS (2437) or (TTY) 1-888-225-AIDS (2437).

Disability Rights California provides representation for consumers of public programs who are disabled. Website publications include topics on health care, benefit programs, and In-Home Supportive Services.

SDI Resources

The California Employment Development Department 's SDI website is an excellent resource. It has detailed information on most aspects of the program, including Paid Family Leave.

Click here to contact the State Disability Insurance (SDI) or Paid Family Leave (PFL) programs. You can contact them by online chat, over the phone, or at an office. If you plan to call by phone, consider calling one of the non-English phone numbers -- the people who answer them are knowledgeable about SDI and speak English in addition to the other language. You may need to try various different methods to contact the EDD, because the main English phone line is often busy. Note: DB101 cannot answer questions about your SDI claim. If you have questions, please contact EDD.

If you are a California State Government employee who is not covered by SDI, you can call 1-866-758-9768 for information on the Non-industrial Disability Insurance program.

Applications and instructions for making an SDI claim are available online, at local SDI offices, and at many medical providers' offices. There is a separate form for Paid Family Leave claims, which you can request online or by calling 1-877-BE-THERE.

For professionals and advocates looking for more details on the State Disability Insurance program, the California law governing SDI is found in the Unemployment Insurance Code, Sections 2601 – 3306.